Cheryl Heller gave a lovely and inutghifsl presentation on how important communication is to the interrelationships that govern our world. I was delighted by her comment about the gap between oneself and comprehending another person’s intentionality, because this is not only something we must face as a communicating species, but I feel that it is the core issue that communication design embraces and designs for. This was the simplest and clearest I’ve heard it framed, and it sparked the realization that this pretty much covers every misunderstanding and miscommunication I’ve ever had with another person. Plus, while being an artistic and poetic designer, she’s also practical and application oriented. I also appreciated how she really sees the importance of context. When she spoke about the way our language builds silos and categories, and that we must design fluid and flexible communication (personal interpretation) that doesn’t draw a box and create hierarchies – this really resonated with me because I believe she is right in saying that these become the roadblocks to caring relationships and communication. Contexts allow for adaptability and shy away from deterministic perspectives of the world. I like her responses to questions that sought a definitive answer because she always answered that it depends. And I’m on that contextual bandwagon. On the other hand, how do we move away from this communication that silos, makes distinctions and creates categories and hierarchies? In some ways, I don’t know if I could understand something if I didn’t have some reference point that creates a distinction. She talked about how language constructs the concept of war. I would imagine that this can be applied to any concept, including peace. I wonder though, if we’re going to design communication that is more in the vein of peace, harmony etc., don’t we need to have that conceptual construct of war in order to understand what peace is, and therefore communicate for peace? Or, perhaps her point was more that we need to get away from these oppositions to – what? I guess I wasn’t sure. Maybe this is where her discussion about the intentionality gap can be applied. Perhaps it is this complexity and our choices in navigating it that leads us to better ways of designing communication.

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